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Get the free City Agency Language Access FeedbackNYC311 - NYC.gov

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Language Matters !Hello Health BulletinVisit nyc.gov/health to see all Health Bulletins. Call 311 to order free copies.HolaaloHealth and Language Access Health is influenced by more than just eating
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How to fill out city agency language access

01
Identify the language needs of the community
02
Develop a language access plan specifying how language support will be provided
03
Train staff on language access policies and procedures
04
Provide language access services such as interpretation and translation
05
Monitor and evaluate the effectiveness of language access services

Who needs city agency language access?

01
People who have limited English proficiency and require language assistance to access city agency services
02
Immigrants and refugees who may not be fluent in the dominant language of the city
03
Deaf or hard of hearing individuals who require sign language interpretation
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City agency language access refers to the services and resources provided by city agencies to ensure that individuals who have limited English proficiency can access government services and information in their preferred language.
City agencies that provide direct services to the public are required to file city agency language access reports to demonstrate their compliance with language access requirements.
To fill out the city agency language access report, agencies must gather data on language services provided, assess the needs of the community, and document the resources allocated to language access initiatives.
The purpose of city agency language access is to ensure equitable access to government services for non-English speakers, thereby promoting inclusivity and ensuring that language barriers do not prevent individuals from receiving necessary assistance.
Agencies must report information on the languages spoken by the populations they serve, the resources and services offered for language assistance, staff training on language access, and community feedback on language needs.
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