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Blended Multiple Media Contact Center Functionality OverviewVoice Calls All interactions are orchestrated from cradle to grave with scenarios in case of voice calls, the scenarios are combining IVR
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Multi-media blending refers to the integration of various forms of media, such as text, audio, images, and video, into a cohesive and interactive experience.
Organizations and individuals who create or distribute content that utilizes multiple media forms may be required to file documentation related to multi-media blending.
To fill out the multi-media blending documentation, one must provide detailed descriptions of the different media types used, their purpose, and how they interact within the project.
The purpose of multi-media blending is to enhance communication and engagement by using diverse media to convey information more effectively.
The report must include the types of media used, their sources, target audience, intended message, and any relevant legal considerations.
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