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COMPLAINTS POLICYDocument owner:JCResponsible Trust Committee:Board of GovernorsDate Approved:March 2019Review Date:March 2020Signature: Approved: Date:J Clough, Interim Principal 28/03/2019Signature:
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The concerns and complaints policy outlines the procedures for individuals to report issues or grievances regarding services, behaviors, or practices within an organization.
Typically, any individual who feels they have encountered an issue or complaint related to the organization's operations is encouraged to file a concern or complaint.
To fill out the concerns and complaints policy, individuals should provide detailed information about the issue, including their contact information, a description of the concern, and any relevant evidence or documentation.
The purpose of the concerns and complaints policy is to provide a structured process for reporting issues, ensuring transparency, accountability, and the continuation of improvements within the organization.
The information required includes the complainant's details, a clear description of the issue, dates, times, any witnesses involved, and any relevant supporting documentation.
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