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This document outlines the complaints procedure at Chichester Free School, addressing both standard complaints and unreasonable behavior, aiming for fair resolution.
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A complaints policy is a set of guidelines and procedures established by an organization to address and manage complaints from customers, employees, or other stakeholders. It outlines the process for filing a complaint, investigating it, and resolving the issue.
Anyone who has a concern or complaint about the services, practices, or behavior of the organization, including customers, employees, and stakeholders, is required to file a complaints policy.
To fill out a complaints policy, individuals should provide their contact information, describe the nature of the complaint, specify the date and details of the incident, and include any relevant evidence or documentation.
The purpose of a complaints policy is to provide a structured process for addressing grievances, ensuring that complaints are handled fairly and promptly, and to improve the overall quality of service and stakeholder satisfaction.
Information that must be reported on a complaints policy includes the complainter's information, details of the complaint, date and time of the incident, any witnesses, and any correspondence related to the complaint.
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