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Complaints Procedure Information for Patients Table of contents 1 Introduction 2 1.1 Policy statement 2 2 Overview 2 2.1 Legislation and guidance 2 2.2 Complaints management team 2 2.3 Definition
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The managing-concerns-and-complaints-policy is a guideline that outlines the procedures for addressing and resolving complaints and concerns from stakeholders in an organization.
All employees and stakeholders who have concerns or complaints that fall under the policy are required to file it.
To fill out the managing-concerns-and-complaints-policy, individuals must complete the provided form, detailing their concern or complaint, including relevant information and details, and submit it to the designated authority.
The purpose of the managing-concerns-and-complaints-policy is to ensure a systematic approach to handling complaints and concerns, promoting transparency, accountability, and improvement within the organization.
The information that must be reported includes the nature of the concern or complaint, the individuals involved, dates of incidents, supporting evidence, and any actions already taken.
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