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Volume 35, No. 2 2018IN THIS ISSUE: ARTICLESPLUS Secret Shopper Recordings: Good Business Plan or Invasion of Privacy Schedule of Events Consider Removing Your Next PIP Case to Federal Court Meet
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Secret shopper recordings are evaluations conducted by individuals posing as customers to assess the service quality and operational standards of a business.
Businesses that participate in secret shopper programs, often including retail stores, restaurants, and service providers, are typically required to file these recordings.
Fill out secret shopper recordings by documenting your observations according to a checklist provided by the program, including details like service quality, employee behavior, and adherence to company standards.
The purpose is to gather unbiased feedback on customer experiences and operational effectiveness to help businesses improve their services.
The report should include details of the visit, interactions with staff, service efficiency, product availability, and overall customer satisfaction.
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