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This policy outlines the complaints procedure at Silsden Primary School, ensuring all complaints are resolved fairly and effectively while maintaining high-quality education.
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What is complaints procedure policy?
A complaints procedure policy outlines the steps and guidelines for individuals to file complaints regarding issues or grievances within an organization.
Who is required to file complaints procedure policy?
Any individual, such as employees, customers, or stakeholders, who has a grievance or complaint regarding the organization's practices can file under the complaints procedure policy.
How to fill out complaints procedure policy?
To fill out a complaints procedure policy, individuals should follow the provided format or template, include specific details about the complaint, and submit the complaint to the designated authority within the organization.
What is the purpose of complaints procedure policy?
The purpose of a complaints procedure policy is to establish a formal process for addressing grievances, ensuring that complaints are handled fairly and efficiently, and improving service quality.
What information must be reported on complaints procedure policy?
The information that must be reported includes the nature of the complaint, the parties involved, relevant dates, evidence or documentation supporting the complaint, and any previous attempts to resolve the issue.
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