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Explore the comprehensive complaints' policy applicable to all CAT academies, outlining procedures and rights for raising concerns or complaints.
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The complaints policy and procedure outlines the formal process by which individuals can report grievances or issues regarding services, performance, or behavior within an organization.
Any individual or group who feels aggrieved or has concerns related to the organization's actions is required to file complaints under this policy.
To fill out the complaints policy and procedure, individuals should follow the designated form provided by the organization, ensuring all sections are completed with accurate details regarding the complaint.
The purpose of the complaints policy and procedure is to provide a systematic approach for the resolution of complaints, ensure accountability, and improve organizational practices.
The information that must be reported includes the complainant's details, a clear description of the complaint, relevant dates, any supporting evidence, and desired outcomes.
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