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Explore the detailed complaints handling procedure of Inverclyde Council, including how to file a complaint and what to expect in the process.
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The complaints handling procedure is a systematic approach for addressing complaints made by clients or customers. It outlines how complaints will be received, investigated, and resolved, ensuring that all issues are handled fairly and consistently.
Organizations that provide services or products to consumers are typically required to implement a complaints handling procedure to ensure compliance with industry regulations and to maintain customer satisfaction.
To fill out the complaints handling procedure, an organization should clearly outline the steps involved in receiving and managing complaints, designate responsible personnel, document the process, and establish timelines for each phase of handling complaints.
The purpose of the complaints handling procedure is to ensure that complaints are managed effectively and efficiently, to improve customer satisfaction, foster trust in the organization, and identify areas for service or product improvement.
The information that must be reported includes details of the complaint, the response from the organization, how it was handled, the outcome, any actions taken to prevent recurrence, and details of the complainant.
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