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This document outlines the updated complaints procedure for the Academy, detailing who can complain, how to complain, and the resolution stages involved.
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The model complaints procedure is a standardized process established to handle and resolve complaints efficiently and fairly.
Individuals or organizations who have experienced a service issue or dissatisfaction are required to file the model complaints procedure.
To fill out the model complaints procedure, complete the necessary forms with accurate information about the complaint, include supporting documentation, and submit it to the designated authority.
The purpose of the model complaints procedure is to provide a clear and systematic way for individuals to lodge complaints and ensure they are addressed in a timely manner.
The information that must be reported includes the complainant's details, description of the complaint, date of the incident, any actions taken prior, and desired resolution.
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