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This document outlines the complaints policy and procedure for Olive Academies, detailing how complaints are handled, roles and responsibilities, and legal frameworks.
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What is complaints policy and procedure?
A complaints policy and procedure is a formal framework that outlines how complaints will be received, evaluated, and resolved within an organization.
Who is required to file complaints policy and procedure?
Typically, any employee, customer, or stakeholder who has experienced an issue or dissatisfaction with the organization's services or operations is required to file a complaint under the policy.
How to fill out complaints policy and procedure?
To fill out the complaints policy and procedure, individuals should obtain the designated complaint form, provide detailed information regarding the complaint, including dates, parties involved, and a description of the issue, and submit it according to the specified submission guidelines.
What is the purpose of complaints policy and procedure?
The purpose of the complaints policy and procedure is to ensure a systematic approach to addressing complaints, promoting fairness, transparency, and accountability within the organization.
What information must be reported on complaints policy and procedure?
The information that must be reported generally includes the complainant's details, a description of the complaint, relevant dates, any evidence supporting the complaint, and the desired outcome or resolution.
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