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This document outlines the complaints procedure at Handforth Grange Primary School, detailing how to raise a concern or complaint effectively.
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What is complaints policy?
A complaints policy is a set of procedures and guidelines that outlines how complaints are addressed within an organization, ensuring that concerns are managed fairly and effectively.
Who is required to file complaints policy?
All stakeholders, including employees, customers, and any individuals affected by the organization's operations, are typically required to file complaints under the complaints policy.
How to fill out complaints policy?
To fill out a complaints policy, individuals should follow the specified format provided by the organization, include their details, a description of the complaint, and any relevant evidence or information to support their claim.
What is the purpose of complaints policy?
The purpose of a complaints policy is to provide a clear framework for the resolution of grievances, ensure accountability, and improve organizational practices by addressing issues raised by stakeholders.
What information must be reported on complaints policy?
Information that must be reported typically includes the complainant’s details, a description of the issue, dates, any witnesses, and any previous correspondence regarding the matter.
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