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Olive Academies Complaints Policy and Procedure Document control table TitleComplaints Policy and ProcedureDate update and approved30 August 2023Approved by MAT board via Education Performance and
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The Olive Academies complaints policy outlines the procedures for raising and addressing concerns or complaints related to the services provided by the academies.
Any student, parent, guardian, or staff member involved with Olive Academies can file a complaint under this policy.
To fill out the complaint form, individuals must provide their contact information, details of the complaint, and any supporting evidence before submitting it to the designated complaints officer.
The purpose of the policy is to ensure that all complaints are handled fairly, transparently, and in a timely manner to improve the overall quality of education and services.
The information required includes the complainant's name, contact details, a description of the issue, any relevant dates, and evidence supporting the claim.
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