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24MANOR ROAD PRIMARY SCHOOLHANDLING OF COMPLAINTS POLICY AND PROCEDURES LCC MODEL POLICYSeptember 20192Manor Road Primary School Handling of Complaints Policy and Procedures1. INTRODUCTION AND SCOPE
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What is handling of complaints policy?
The handling of complaints policy is a set of guidelines and procedures established by an organization to address and resolve complaints raised by clients, customers, or employees in a fair and efficient manner.
Who is required to file handling of complaints policy?
Typically, all organizations and businesses that engage with clients or customers are required to file a handling of complaints policy to ensure transparency and accountability in managing complaints.
How to fill out handling of complaints policy?
To fill out a handling of complaints policy, organizations should gather relevant information on their complaint management processes, define roles and responsibilities, outline steps for filing a complaint, and provide contact information for the designated complaint handler.
What is the purpose of handling of complaints policy?
The purpose of the handling of complaints policy is to establish standard procedures for addressing and resolving complaints, improve customer satisfaction, and enhance organizational accountability.
What information must be reported on handling of complaints policy?
Information that must be reported includes the complaint process, the timeline for resolution, designated personnel responsible for handling complaints, and the methods of communication available for complainants.
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