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Discover the comprehensive Complaints Policy for Wellington Eagles and Lions Primary Academy, detailing the procedures for raising concerns and complaints.
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A complaints policy is a formal framework that outlines how complaints are received, handled, and resolved within an organization.
Any individual or organization affected by the issues within the scope of the complaints policy is required to file a complaint.
To fill out a complaints policy, one must complete the necessary forms provided by the organization, detailing the nature of the complaint, relevant facts, and any supporting documentation.
The purpose of a complaints policy is to provide a structured approach to addressing grievances, ensuring transparency, accountability, and continuous improvement within the organization.
The information that must be reported includes the complainant's details, a description of the complaint, dates, any actions taken, and outcomes.
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