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This document outlines the complaints' procedure for Wellington Eagles & Lions Primary Academy, detailing how to raise concerns and complaints effectively.
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What is complaints policy?
A complaints policy is a formal document that outlines the process and procedures for individuals to voice their grievances or concerns regarding a service, product, or behavior within an organization.
Who is required to file complaints policy?
Typically, anyone who has experienced a grievance or has concerns about an organization’s practices can file under the complaints policy, including customers, employees, and stakeholders.
How to fill out complaints policy?
To fill out a complaints policy, the individual should obtain the appropriate complaint form from the organization, provide detailed information about the complaint, including relevant dates, events, and any supporting documentation, and submit it as instructed.
What is the purpose of complaints policy?
The purpose of a complaints policy is to ensure that complaints are addressed fairly, transparently, and in a timely manner, thereby improving overall organizational practices and customer satisfaction.
What information must be reported on complaints policy?
The information that must be reported includes the complainant's details, description of the complaint, date of occurrence, any witnesses, supporting evidence, and the desired resolution.
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