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This document outlines the complaints procedure for Wellington Primaries within RWBAT, detailing who can complain, how to complain, and the process for resolving complaints.
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What is complaints policy?
A complaints policy is a formal procedure that outlines how individuals can report grievances or issues regarding a service, product, or organizational practice.
Who is required to file complaints policy?
Any individual or entity who has experienced a grievance, such as customers, employees, or stakeholders, is typically required to file a complaints policy.
How to fill out complaints policy?
To fill out a complaints policy, one should provide their personal information, a detailed description of the complaint, any relevant evidence, and submit it through the designated channels outlined in the policy.
What is the purpose of complaints policy?
The purpose of a complaints policy is to establish a clear process for addressing grievances, ensuring accountability, improving services, and maintaining customer or employee satisfaction.
What information must be reported on complaints policy?
The information that must be reported includes the complainant's details, the nature of the complaint, relevant dates, supporting documents, and any prior communication regarding the issue.
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