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Explore FundInvoice\'s 2014 Mystery Shopper Report revealing the best rates in invoice finance, helping businesses save an average of 37% on fees.
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A mystery shopper report is a document created by a mystery shopper that evaluates the quality of service or compliance of a business based on pre-defined criteria. It typically includes observations, feedback, and ratings on various aspects of the shopping experience.
Mystery shopper reports are typically filed by individuals or companies that conduct mystery shopping assessments for businesses. This can include independent contractors, market research firms, or organizations that use mystery shopping as part of their customer service evaluation strategy.
To fill out a mystery shopper report, follow these steps: review the assignment guidelines, record your observations during the shopping visit, complete any specific rating scales provided, summarize your findings, and submit the report in the required format by the deadline.
The purpose of a mystery shopper report is to provide businesses with objective feedback about their customer service, operational processes, and overall shopping experience to help them improve their service standards and customer satisfaction.
A mystery shopper report should include information such as the date and time of the visit, details of the location, the employee interactions, product availability, store cleanliness, adherence to company policies, and the shopper's overall experience and satisfaction.
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