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COMPLAINTS HANDLING Wednesday 2 July 2014 CCA, Portal Business Center, Dallas Court, Dallas Lane, Warrington, WA2 7LT Time: 10.00 12.30 (followed by lunch) Cost: Number of places required Members
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How to fill out complaints handling - booking:

01
Start by gathering all relevant information about the booking, such as the booking number, date of reservation, and any other details that are important for addressing the complaint.
02
Clearly state the nature of the complaint in a concise and objective manner. Provide specific details about what went wrong with the booking or any issues that occurred during the stay.
03
Include any supporting documentation or evidence that can help support your complaint, such as receipts, photographs, or correspondence with the booking company.
04
Be specific about what resolution or compensation you are seeking. Clearly state your expectations and what you believe would be a fair resolution to the issue.
05
Make sure to provide your contact information so that the booking company can get in touch with you to address the complaint. Include your name, phone number, and email address.
06
Review the complaint form before submitting it to ensure that all information is accurate and complete. It's essential to double-check for any spelling errors or missing details that could hinder the resolution process.

Who needs complaints handling - booking:

01
Travelers who have encountered issues or problems with the booking process or their stay at a hotel, resort, or other accommodation.
02
Customers who need to express their dissatisfaction or concerns about the quality of service provided by a booking company or travel agency.
03
Individuals who have experienced delays, cancellations, or other unexpected events related to their booking and need to seek compensation or a resolution to the problem.
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Complaints handling - booking refers to the process of addressing and resolving customer complaints related to booking services.
Any company or organization offering booking services is required to file complaints handling related to bookings.
Complaints handling - booking can be filled out by providing details of the complaint, steps taken to resolve it, and any compensation offered to the customer.
The purpose of complaints handling - booking is to ensure customer satisfaction, address issues promptly, and improve the overall booking experience.
Information such as the nature of the complaint, customer details, resolution steps, and any compensation provided must be reported on complaints handling - booking.
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