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Board Meeting June 8, 2023, Agenda Item 13.2Project Charter Patient Relations Program: Preventing Sexual MisconductDocument Purpose A Project Charter sets out the basic elements of the project and
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Identify the goals and objectives of the patient relations program.
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Gather information about current patient feedback and complaints.
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Develop a clear communication plan to inform staff and patients about the program.
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Train staff on best practices for patient interaction and conflict resolution.
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Implement tools for collecting and analyzing patient satisfaction data.
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Establish a monitoring system to track the effectiveness of the program.
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Regularly review data and feedback to make necessary improvements.
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Create a follow-up protocol for addressing patient concerns.

Who needs patient relations program preventing?

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Healthcare organizations aiming to improve patient satisfaction.
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Regulatory bodies monitoring patient care standards.
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The patient relations program is designed to prevent issues related to patient dissatisfaction, complaints, and grievances, ensuring quality care and communication in healthcare settings.
Healthcare providers and organizations that are involved in patient care and are mandated to implement patient relations programs to address patient concerns and improve service quality.
To fill out the patient relations program, organizations should gather relevant patient feedback, document procedures for addressing complaints, and outline measures taken to improve patient relations.
The purpose is to enhance patient satisfaction, ensure effective communication, resolve complaints promptly, and improve overall quality of care provided to patients.
Organizations must report patient feedback, nature of complaints, actions taken to resolve issues, and any improvements made to the patient relations process.
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