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WSC Public Information Phoneline Handbook For Review & Input Draft, April 1998WSC PI Phoneline Handbook Draft, April 1998page 1I. Getting Started ................................................................................................
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Gather all relevant information about the public information service you are documenting.
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Structure the manual into clear sections, such as Introduction, Services Offered, Procedures, and Contact Information.
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Use simple and concise language to explain each section.
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Include step-by-step instructions for each service provided.
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Who needs public information service manuals?

01
Public service organizations that provide community assistance.
02
Government agencies that need to communicate their available services.
03
Non-profit organizations aiming to inform the public about their offerings.
04
Citizens seeking information on public services.
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Public information service manuals are documents that outline the policies, procedures, and protocols for public agencies, ensuring transparency and providing guidance on how the public can access information.
Public agencies and organizations that are subject to public information laws are required to file public information service manuals.
To fill out public information service manuals, agencies must provide clear and detailed descriptions of their information handling procedures, define points of contact for public inquiries, and ensure compliance with applicable laws regarding public information.
The purpose of public information service manuals is to enhance transparency, inform the public about their rights to access information, and establish consistent procedures for responding to requests for information.
Public information service manuals must report information about agency services, contact details, procedures for requesting information, applicable exemptions, and any fees associated with accessing information.
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