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COMPLAINTS AND RESOLUTION POLICY
A BYLAW OF CRICKET VICTORIAVersionCommencement
DateCommentsCreated approved
approval Interview Due1.026 August 2024New Policy CC/Legal CV Board29 July 2024August 2026CONTENTS
SUMMARY
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What is complaints and resolution policy?
The complaints and resolution policy is a formal document that outlines the procedures for individuals to report grievances and how those complaints are handled and resolved by an organization.
Who is required to file complaints and resolution policy?
All stakeholders, including employees, customers, and business partners, who have experienced an issue or grievance related to the organization are required to file complaints as per the policy.
How to fill out complaints and resolution policy?
To fill out the complaints and resolution policy, individuals typically need to provide details such as their personal information, a description of the complaint, relevant dates, and any supporting documentation, and submit it through the designated channels.
What is the purpose of complaints and resolution policy?
The purpose of the complaints and resolution policy is to ensure that all grievances are addressed systematically, ensuring fairness, transparency, and accountability within the organization.
What information must be reported on complaints and resolution policy?
The information that must be reported includes the complainant's contact details, a detailed description of the complaint, the date of occurrence, any supporting documents, and the desired outcome or resolution.
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