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This document outlines the Complaints and Appeals Policy at Wyndham CEC, ensuring fair and transparent handling of complaints and appeals from students and clients.
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The complaints and appeals policy is a formal procedure that outlines how individuals can raise grievances or appeal decisions made by an organization. It serves to ensure that all complaints are handled systematically and fairly.
Any individual or entity affected by the decisions or actions of the organization, including employees, customers, and stakeholders, is required to file complaints and appeals under this policy.
To fill out the complaints and appeals policy, individuals should complete the designated form, providing their contact information, details of the complaint or appeal, relevant dates, and any supporting evidence or documentation.
The purpose of the complaints and appeals policy is to provide a transparent process for addressing concerns, ensuring accountability, enhancing organizational practices, and improving stakeholder satisfaction.
The information required includes the complainant's details, a description of the issue, the desired outcome, dates of relevant events, and any supporting documents that substantiate the claim.
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