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Explore the grievance mechanism procedure established by Natural Precious Metals (Pty) Ltd to address supply chain concerns involving conflict-affected gold.
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A grievance mechanism is a structured process that allows individuals to raise concerns or complaints regarding a decision, policy, or action that affects them, providing a means for resolution and accountability.
Anyone who feels adversely affected by a decision, policy, or action of an organization or institution is entitled to file a grievance through the mechanism provided.
To fill out the grievance mechanism, individuals typically need to complete a form that outlines their concern, providing details such as their personal information, a description of the grievance, and any supporting documentation.
The purpose of a grievance mechanism is to ensure that individuals have a formal way to express their complaints and to seek resolution, promoting transparency, accountability, and fair treatment.
Information that must be reported includes the complainant's contact details, a clear description of the grievance, the date of the incident, and any evidence or documentation that supports the claim.
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