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RESOLUTION OF COMPLAINTS PROCEDURE FINANCIAL SERVICES PROVIDERS 20241.618 Short Term Solutions Johannesburg (PTY) LTD FSP 49705 Registration No. 2015/337864/07 VAT No. 4710285430 Directors: Candice

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What is resolution of complaints procedure?

The resolution of complaints procedure is a systematic approach to address grievances or disputes raised by individuals or entities, ensuring that their issues are examined, assessed, and resolved in a fair and timely manner.

Who is required to file resolution of complaints procedure?

Individuals, organizations, or stakeholders who have a grievance or complaint regarding a specific issue or service are required to file a resolution of complaints procedure.

How to fill out resolution of complaints procedure?

To fill out the resolution of complaints procedure, one typically needs to complete a designated form that includes details such as the nature of the complaint, relevant dates, involved parties, and any supporting documentation.

What is the purpose of resolution of complaints procedure?

The purpose of the resolution of complaints procedure is to provide a clear and structured method for individuals to voice their concerns, ensure accountability, and facilitate the resolution of disputes to maintain trust and satisfaction.

What information must be reported on resolution of complaints procedure?

Information that must be reported includes the complainant's details, description of the complaint, any evidence or documentation supporting the claim, the desired outcome, and any previous steps taken to resolve the issue.

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