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This document outlines the Complaints and Grievances policy of Southern Cross Grammar, ensuring fair communication and resolution of grievances in the school community.
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What is complaints and grievances?
Complaints and grievances are formal expressions of dissatisfaction or concerns raised by individuals regarding specific issues, typically related to policies, procedures, actions, or circumstances that negatively impact them.
Who is required to file complaints and grievances?
Individuals directly affected by the issue, or those who have knowledge of the situation, are typically required to file complaints and grievances.
How to fill out complaints and grievances?
To fill out a complaint or grievance, individuals should provide a clear and detailed description of the issue, include relevant dates and parties involved, and submit the form to the designated authority or body responsible for handling such complaints.
What is the purpose of complaints and grievances?
The purpose of complaints and grievances is to provide a structured mechanism for individuals to voice their concerns, seek resolutions, and hold organizations accountable for their actions or policies.
What information must be reported on complaints and grievances?
Information that must be reported typically includes the complainant's details, a clear description of the grievance, any supporting evidence, and the desired outcome or resolution sought.
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