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PROCEDURES FOR CUSTOMER COMPLAINTS, APPEALS AND RESOLUTION Prepared by Customer Care 19 June 2013 VERSION 1 Version 2 Prepared by Customer Care AER Reviewed Date 12 June 2013 19 June 2013 ii Procedure

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How to fill out customer complaints

How to fill out customer complaints:

01

Begin by clearly identifying the issue that prompted the complaint. This could be a faulty product, poor service, or any other problem that the customer has encountered.

02

Provide a detailed description of the situation, including any relevant dates, times, or names of individuals involved. The more specific you can be, the easier it will be for the company to investigate and address the complaint.

03

Clearly state your desired resolution or outcome. Whether you want a refund, a replacement product, or an apology, make your expectations known.

04

Attach any supporting documentation or evidence that could help strengthen your case. This could include receipts, photographs, or even witness statements.

05

Submit the complaint through the appropriate channels, which could be an online form, an email, or a physical letter. Follow any instructions or guidelines provided by the company.

06

Keep a record of your complaint, including any communication or correspondence you receive from the company. This will help you track the progress of your complaint and provide evidence if needed.

Who needs customer complaints:

01

Consumers: Customer complaints provide a voice for consumers to express their dissatisfaction and seek resolution for their issues. By filing complaints, consumers can hold companies accountable and potentially receive compensation or corrective actions.

02

Companies: Customer complaints are valuable feedback for companies as they highlight areas needing improvement in products, services, or customer experience. They provide an opportunity for companies to address and resolve issues, ultimately enhancing customer satisfaction and loyalty.

03

Regulatory Authorities: Customer complaints can serve as valuable indicators of problems within specific industries or businesses. Regulatory authorities can analyze these complaints to identify trends, enforce consumer protection laws, and take appropriate actions to ensure fair business practices.

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What is customer complaints?

Customer complaints are feedback or expressions of dissatisfaction from customers regarding products or services.

Who is required to file customer complaints?

Customers who have experienced issues or problems with products or services are required to file customer complaints.

How to fill out customer complaints?

Customer complaints can be filled out by providing details of the issue or problem, customer information, and desired resolution.

What is the purpose of customer complaints?

The purpose of customer complaints is to address and resolve issues, improve customer satisfaction, and make necessary changes to products or services.

What information must be reported on customer complaints?

Customer complaints must include details of the issue, customer contact information, date of occurrence, and any relevant documentation.

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