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COMPLAINT FORM
Before reporting your dissatisfaction in writing, you are invited to
speak about it with the person involved or his/her supervisor. ComplaintRequest for informationCommentsDate of incident:
Department
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What is service quality and complaints?
Service quality refers to the measure of how well a delivered service meets customer expectations. Complaints are expressions of dissatisfaction by customers regarding the quality of the service received.
Who is required to file service quality and complaints?
Customers or clients who have experienced issues with a service, as well as service providers who need to report observed deficiencies, are required to file service quality and complaints.
How to fill out service quality and complaints?
To fill out a service quality and complaints form, provide detailed information about the service received, describe the issue or complaint, include any relevant supporting documentation, and submit it to the appropriate authority or organization.
What is the purpose of service quality and complaints?
The purpose of service quality and complaints is to identify and address service deficiencies, improve customer satisfaction, and enhance overall service delivery.
What information must be reported on service quality and complaints?
Reported information should include the nature of the complaint, date of service, customer details, the service provider involved, and specific issues encountered.
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