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Generating Query Templates for a Personalized Service Level Agreement in the Cloud Alekzander Malcom, Jennifer OrtizABSTRACT Public Clouds today provide a variety of services for data analysis such
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SLA stands for Service Level Agreement, which is a contract between a service provider and a client that outlines the expected level of service.
Typically, service providers and clients entering into a service relationship are required to establish and file an SLA.
To fill out an SLA, both parties should define the services provided, set measurable performance metrics, outline responsibilities, and agree on reporting methods.
The purpose of an SLA is to ensure that both parties have a clear understanding of the service expectations and to provide a framework for measuring performance.
An SLA must report information such as service performance metrics, response times, responsibilities, support details, and penalties for non-compliance.
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