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NETHER GREEN JUNIOR SCHOOL Complaints Procedure and GuidanceAuthor: W Allen Reviewed: Spring 2023 Review date: Spring 2024Introduction There will be occasions when parents or carers are dissatisfied

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What is complaints policy and procedures?

Complaints policy and procedures refer to the formal guidelines and steps that organizations set in place to address, manage, and resolve complaints made by employees, customers, or stakeholders.

Who is required to file complaints policy and procedures?

Individuals who have experienced issues or grievances within an organization, including employees, customers, and stakeholders, are typically required to file under the complaints policy and procedures.

How to fill out complaints policy and procedures?

To fill out complaints policy and procedures, individuals should follow the specific format provided by the organization, which usually includes stating the nature of the complaint, providing detailed information, and submitting the complaint form to the designated department or personnel.

What is the purpose of complaints policy and procedures?

The purpose of complaints policy and procedures is to ensure that complaints are handled fairly, consistently, and promptly, allowing organizations to improve their services and address any issues that might negatively affect stakeholders.

What information must be reported on complaints policy and procedures?

Information that must be reported includes the details of the complaint, the complainant's contact information, relevant dates, any supporting evidence, and the desired resolution or outcome.

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