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MOBILE 311: A FRAMEWORK FOR 311 SERVICES WITH SMART TECHNOLOGY A Thesis Presented to the Faculty of San Diego State University In Partial Fulfillment of the Requirements for the Degree Master of Science

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What is mobile 311 a framework?

Mobile 311 is a framework designed for citizens to report non-emergency issues to their local government through a mobile application.

Who is required to file mobile 311 a framework?

Local government authorities are required to implement and manage mobile 311 frameworks.

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Citizens can fill out a mobile 311 framework by downloading the designated mobile application, selecting the type of issue, providing details, and submitting the report.

What is the purpose of mobile 311 a framework?

The purpose of mobile 311 frameworks is to improve communication between citizens and local governments, expedite the resolution of non-emergency issues, and enhance community engagement.

What information must be reported on mobile 311 a framework?

Citizens should report non-emergency issues such as potholes, graffiti, streetlight outages, and abandoned vehicles on a mobile 311 framework.

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