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This manual outlines the policies and procedures utilized in the implementation of the Florida Statewide Quality Assurance Program (FSQAP) overseen by the Agency for Health Care Administration (AHCA). It emphasizes the commitment to quality assurance, confidentiality, and effective customer service while detailing the processes for discovery reviews and compliance evaluations for service providers.
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Who needs operational policies and procedures?

01
Management to guide organizational direction.
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Employees to understand their roles and responsibilities.
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Human Resources to ensure compliance with regulations.
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Quality Assurance teams to maintain standards.
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Auditors to evaluate adherence to policies.
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Stakeholders for transparency and accountability.
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Operational policies and procedures are formal guidelines that outline the processes, rules, and standards that govern the operations of an organization. They provide a framework for decision-making and ensure consistency in operations.
Organizations that wish to maintain compliance with regulatory requirements or industry standards, including businesses, non-profits, and governmental entities, are typically required to file operational policies and procedures.
To fill out operational policies and procedures, organizations should gather relevant information, define their processes clearly, identify responsible parties, and document the procedures in a structured format that can be easily understood.
The purpose of operational policies and procedures is to ensure that an organization operates effectively and efficiently, mitigate risks, comply with legal and regulatory requirements, and provide clear guidance to employees.
Operational policies and procedures should report the objectives, scope, responsibilities, processes, and any relevant standards or regulations that apply to the operations of the organization.
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