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This policy outlines Yarra Ranges Council\'s approach to managing complaints, feedback, and compliments to enhance customer experience. It describes the process of lodging complaints, guiding principles, and the commitment to a fair and equitable resolution process. The policy is designed to protect the community’s right to feedback and ensure all complaints are addressed effectively, aligned with best practices as recommended by the Victorian Ombudsman.

How to fill out complaint policy

How to fill out complaint policy

1. Read the complaint policy document thoroughly to understand its purpose.
2. Identify the specific sections of the policy to fill out - typically, these include complainant information, details of the complaint, and desired resolution.
3. Provide accurate contact information, including name, address, phone number, and email, if required.
4. Clearly state the nature of the complaint, including dates, times, and any relevant events.
5. Include any supporting documents or evidence to strengthen the complaint.
6. Sign and date the form, if required, before submission.
7. Submit the completed complaint policy to the designated person or department.

Who needs complaint policy?

1. Employees who wish to report concerns or grievances.
2. Customers who want to express dissatisfaction with a product or service.
3. Stakeholders who seek to address issues related to the organization.
4. Management and HR personnel to handle and resolve complaints effectively.

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What is complaint policy?

A complaint policy is a formal guideline or procedure established by an organization to manage and address grievances or complaints from employees, customers, or stakeholders.

Who is required to file complaint policy?

Typically, any employee, customer, or stakeholder who has experienced an issue or grievance that falls under the organization's guidelines is required to file a complaint.

How to fill out complaint policy?

To fill out a complaint policy, an individual usually must complete a standardized form that includes details like the nature of the complaint, specific incidents, involved parties, and desired outcomes.

What is the purpose of complaint policy?

The purpose of a complaint policy is to provide a clear process for reporting grievances, ensure accountability, promote transparency, and facilitate resolution in an organization.

What information must be reported on complaint policy?

Information typically reported includes the complainant's details, a description of the complaint, date and time of the incident, witnesses, and relevant documentation or evidence.