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ICC Docket No. 010662 Ameritech Illinois Ex. 14.0 (Heritage) Schedule DOH 2 (PUBLIC)HERITAGE ILLINOIS AFF. DRAFTBEFORE THE FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, D.C. 20554 In the Matter of
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Informal complaints are typically received by designated representatives or customer service teams within organizations responsible for addressing feedback and issues.
Any individual or entity experiencing issues or dissatisfaction with a service or product is generally required to file informal complaints.
Informal complaints can often be filled out via online forms, email, or in person, requiring details such as the complainant's information, description of the issue, and any relevant documentation.
The purpose of informal complaints is to alert organizations to potential problems, allowing them to address concerns and improve customer satisfaction.
Informal complaints should include the complainant's contact details, a clear description of the issue, any relevant dates, and supporting evidence if available.
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