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The Citizen\'s Charter outlines the mandate, vision, mission, and services provided by the Department of Education (DepEd) in compliance with the Ease of Doing Business and Efficient Government Service Delivery Act. It describes the organizational structure, quality policy statements, and the various external and internal services offered by the Schools Division Office, including procedures, requirements, and processing times for different educational services.
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Who needs citizens charter?

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Citizens who require access to public services and information.
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Individuals seeking to understand their rights and the services provided by the government.
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Organizations and community groups advocating for transparency and accountability in public service.
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A citizens charter is a document that outlines the rights and responsibilities of citizens in relation to public services, aiming to promote transparency, accountability, and improved service delivery.
Organizations or entities that provide public services are typically required to file a citizens charter.
To fill out a citizens charter, organizations must detail their services, the standards of service delivery, citizen rights, and complaint procedures in a clear and accessible format.
The purpose of a citizens charter is to set out the commitments of service providers to their customers regarding quality, efficiency, and timeliness of services.
The citizens charter must report information such as service descriptions, service standards, complaint mechanisms, and contact information for service inquiries.
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