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Get the free Managing Chat and Q&A during the Event (Webex Webinars)

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Webinar Interactivity Use the Chat Panel for technical concerns.Use the Q&A Panel for content questions.Select All Panelists in the dropdown.Select All Panelists in the dropdown.If not open, select
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Step 1: Log in to the chat management system.
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Step 2: Navigate to the 'Manage Chat' section.
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Step 3: Select the specific chat you want to manage.
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Step 4: Review the chat history to understand previous interactions.
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Step 5: Respond to unanswered questions or follow up as needed.
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Step 6: Save any changes or notes made during the management process.
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Step 7: Move to the 'Q&A' section and review common questions.
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Step 8: Update or add new FAQs based on current customer queries.
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Step 9: Regularly check for any escalated issues that need attention.
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Step 10: Log out once all tasks are completed.

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Managing chat and Q&A refers to the process of overseeing and facilitating discussions and questions and answers in a chat platform, ensuring that inquiries are addressed promptly and effectively.
Typically, businesses or organizations that engage in chat interactions with customers or stakeholders are required to file managing chat and Q&A reports.
To fill out managing chat and Q&A, collect relevant chat logs, summarize interactions, and document key questions and responses along with any required metrics and compliance information.
The purpose is to ensure effective communication, provide timely responses to queries, maintain engagement quality, and comply with regulatory requirements.
Reported information typically includes chat transcripts, participant details, question types, response times, and overall engagement metrics.
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