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This document serves as a comprehensive guide on Experience Mapping, highlighting its significance in capturing and sharing patient experiences, especially for children and young people in healthcare settings. It outlines the preparation needed, steps to conduct Experience Mapping, and examples of its effective application to improve health system outcomes.
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How to fill out experience mapping
How to fill out experience mapping
01
Define the purpose of the experience map.
02
Gather information about the user or customer personas involved.
03
Collect data through interviews, surveys, or observations.
04
Outline the key touchpoints and interactions that users have with your product or service.
05
Identify emotions and pain points associated with each touchpoint.
06
Diagram the user journey, detailing each step taken by the user.
07
Highlight areas for improvement and potential opportunities.
08
Validate the experience map with stakeholders and iterate as necessary.
Who needs experience mapping?
01
Product managers to understand user interactions.
02
UX designers to create better user experiences.
03
Marketing teams to tailor messaging based on user experiences.
04
Customer service teams to identify and resolve pain points.
05
Business analysts for strategic planning and decision-making.
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What is experience mapping?
Experience mapping is a process used to visualize and understand the user journey and interactions with a service or product from start to finish. It helps in identifying pain points and opportunities for improvement.
Who is required to file experience mapping?
Organizations that are involved in project development, especially those focusing on user experience, are required to file experience mapping.
How to fill out experience mapping?
Experience mapping can be filled out by identifying key touchpoints in the customer journey, collecting user feedback, and documenting each stage of the user experience, including emotions and challenges faced.
What is the purpose of experience mapping?
The purpose of experience mapping is to enhance user experience by gaining insights into the user's needs and expectations, ultimately leading to informed design and decision-making.
What information must be reported on experience mapping?
Information on user interactions, emotions, pain points, key touchpoints, and overall experience metrics must be reported in experience mapping.
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