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Get the free Audience Expectations of Access Services Report

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This report, commissioned by Ofcom, presents research conducted by the Research Institute for Disabled Consumers (RiDC) aimed at understanding the use, attitudes, and preferences of audiences with various access needs regarding access services, including subtitles, audio description, and signing across broadcast TV and Video-on-Demand (VoD) services. The findings are informed by interviews with individuals experiencing hearing loss, sight loss, dual-sensory loss, and cognitive and...
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How to fill out audience expectations of access

01
Identify the specific needs of your audience regarding access.
02
Research relevant accessibility standards and guidelines.
03
Collect feedback from the audience regarding their preferences.
04
Create clear and accessible content, ensuring it caters to diverse needs.
05
Test the accessibility of your materials with actual users.
06
Make necessary adjustments based on the feedback received.
07
Communicate the access features clearly to the audience.

Who needs audience expectations of access?

01
Event organizers who want to ensure inclusivity.
02
Content creators aiming to reach a broader audience.
03
Educators developing curriculums for diverse learners.
04
Businesses serving customers with varying needs.
05
Non-profits focused on accessibility and inclusivity.
06
Government entities ensuring compliance with accessibility laws.
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Audience expectations of access refer to the anticipated level of accessibility that an audience expects from a service, program, or event. This includes ensuring that all individuals, regardless of ability, can equally participate and benefit from the offering.
Organizations and entities that provide services, programs, or events to the public are typically required to file audience expectations of access to demonstrate their commitment to accessibility standards.
To fill out audience expectations of access, one must provide detailed information about the measures being taken to ensure accessibility, including physical accommodations, communication aids, and policies in place to support diverse audience needs.
The purpose of the audience expectations of access is to ensure that all participants have equal opportunity to engage with the services provided, promoting inclusivity and compliance with legal accessibility standards.
Information that must be reported includes descriptions of accessibility features, feedback mechanisms from the audience, and any training provided to staff regarding accessibility.
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