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This document discusses the application of design thinking principles to facilitate cultural change in transportation agencies. It emphasizes the importance of empathy in leadership and human-centered design to understand and address the needs of the people affected by organizational changes.
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Design thinking is used for problem-solving and innovation by understanding user needs, redefining problems, and creating solutions in a user-centric way.
Individuals and organizations involved in development projects or processes that benefit from innovative user-centered design approaches are required to adopt design thinking.
To implement design thinking, begin by empathizing with users, defining the problem, ideating solutions, prototyping, and testing your ideas.
The purpose is to foster creativity, enhance problem-solving, and ensure that solutions effectively address the needs and challenges faced by users.
Information on user feedback, prototypes, testing results, and iterative design changes must be reported when using design thinking.
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