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How to fill out 42 customer service live

01

Log into the customer service platform.

02

Navigate to the 'Live Chat' section of the dashboard.

03

Select the 'New Chat' option to initiate a conversation.

04

Input the customer's details in the required fields.

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Choose the appropriate category or issue type from the dropdown menu.

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Write a personalized greeting and introduce yourself.

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Listen to the customer's issue patiently and take notes.

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Provide clear and concise answers to their questions.

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If the issue cannot be resolved immediately, inform the customer of the next steps.

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End the chat politely and ask if there's anything else you can assist with.

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