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Consumer/Customer Responsibilities Unit: Employability and Workplace Skills Problem Area: Demonstrate Customer Service Lesson: Consumer/Customer Responsibilities Student Learning Objectives. Instruction
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Teaching a customer involves providing them with the necessary knowledge and skills to effectively use a product or service, ensuring they understand its features and benefits.
Typically, businesses that provide training or customer education programs may be required to file documentation related to their customer teaching initiatives.
To fill out a customer teaching program document, include relevant details such as the program objective, target audience, content outline, duration, and assessment methods.
The purpose is to enhance customer engagement and satisfaction by empowering them with the knowledge and skills to effectively use a product or service.
Information such as the program description, outcomes, participant feedback, and any certifications awarded should be reported.
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