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Using Fishbone Diagrams for ProblemSolving and Projecting into the Future Overview A fishbone diagram is a visual way of thinking through cause and effect. It is often used in business but can be
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01
Define the problem you want to analyze.
02
Draw a horizontal arrow pointing to the right (the 'spine').
03
Write the problem statement at the head of the arrow.
04
Identify main categories of causes (such as People, Process, Equipment, Materials, Environment) and draw branches off the spine.
05
Brainstorm possible causes for each category and add them as smaller branches.
06
Analyze the identified causes to find root causes.
07
Prioritize the causes to address in your action plan.

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Problem-solving teams
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Anyone involved in process improvement or troubleshooting
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The fishbone diagram, also known as the Ishikawa diagram, is a tool used for identifying and visualizing the causes of a specific problem in order to find its root causes. It resembles the skeleton of a fish, where the head represents the problem and the bones represent potential causes.
The fishbone diagram is not something that is filed but rather a tool used by teams, project managers, and quality control professionals to analyze processes and problems.
To fill out a fishbone diagram, identify the problem you want to solve, draw the spine of the fish pointing to the head, and then add the major categories of causes as branches. Under each branch, list specific factors that may contribute to the problem.
The purpose of using a fishbone diagram is to systematically explore and display the various potential causes of a problem, facilitating deeper analysis and helping teams find effective solutions.
Information that may be reported includes the main problem statement, categories of causes (like people, process, materials, and environment), and specific contributing factors under each category.
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