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PHONE CALL FLOW CHARTS Universal Greeting: ___ Physical Therapy, this is ___ , how may I direct your call?Decision #1MDDecision #2STAFF CALLSCHEDULING CALLWait one second please while I get the therapistImmediate
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How to fill out phone call flow charts

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How to fill out phone call flow charts

01
Identify the purpose of the call flow chart.
02
Determine the main stages of the phone call process.
03
List the potential outcomes for each stage.
04
Create a visual layout, starting with the initial point of the call.
05
Use arrows to indicate the flow from one step to the next.
06
Incorporate decision points that lead to different paths based on caller responses.
07
Label each step clearly to ensure understanding.
08
Review the flow chart for accuracy and completeness.

Who needs phone call flow charts?

01
Customer service teams to guide call handling.
02
Training departments for new employee onboarding.
03
Quality assurance teams for monitoring call processes.
04
Sales teams to ensure consistent communication.
05
Any organization that manages inbound or outbound calls.
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Phone call flow charts are visual representations that outline the process and sequence of events that occur during a phone call, including the interactions between the caller and the call center representatives.
Organizations that handle customer service calls, telemarketing, and similar operations may be required to file phone call flow charts as part of regulatory compliance or internal process documentation.
To fill out phone call flow charts, identify the key steps in the call process, use standardized symbols to represent those steps, and connect them with arrows to show the flow of the conversation.
The purpose of phone call flow charts is to improve communication efficiency, streamline call handling processes, ensure compliance with regulations, and enhance training for call center staff.
Information that must be reported on phone call flow charts includes the start and end points of the call, decision points, actions taken by the representative, and any customer responses.
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