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This document outlines the Management System Manual for the University of Coimbra, focusing on quality management principles, institutional strategies, and the systematic approach to improve internal processes and ensure satisfaction among stakeholders. It details objectives, policies, processes, and the roles involved in implementing and enhancing the quality management system in alignment with ISO 9001:2015 standards.
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Define the scope of the management system.
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A management system manual is a document that outlines an organization's processes, policies, and procedures for managing operations and ensuring compliance with various standards and regulations.
Organizations that are required to comply with specific management system standards, such as ISO or regulatory requirements, must file a management system manual.
To fill out a management system manual, organizations should document their policies, procedures, processes, responsibilities, and compliance measures in a clear and structured format, ensuring alignment with applicable standards.
The purpose of a management system manual is to provide a comprehensive guide to the organization's management system, facilitate consistent operations, enhance communication, and serve as a reference for internal and external audits.
Information that must be reported in a management system manual includes organizational structure, roles and responsibilities, key processes, risk assessments, performance metrics, and compliance to relevant standards.
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