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Unscheduled Epic Downtime Notification Process End user calls CareTech (Helpdesk)RWJBH IT&S calls CareTech (Helpdesk)Epic hosting calls CareTech (Helpdesk)CareTech (Helpdesk) will send FLASH email
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How to fill out unscheduled epic downtime notification

01
Identify the reason for the unscheduled downtime.
02
Gather all relevant details such as the start time, expected duration, and impact on services.
03
Access the unscheduled epic downtime notification form.
04
Fill in the affected systems and services in the provided fields.
05
Include the detailed reason for the downtime in the description section.
06
Specify any immediate actions taken to mitigate the issue.
07
Double-check all information for accuracy.
08
Submit the notification to the appropriate stakeholders.

Who needs unscheduled epic downtime notification?

01
IT support teams managing services affected by the downtime.
02
End-users who rely on the affected services.
03
Management teams who need to be aware of operational interruptions.
04
Customer service teams who may receive inquiries about the downtime.
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Unscheduled epic downtime notification refers to the formal communication that reports unexpected interruptions in service or system functionality. It serves to inform stakeholders about downtime events that were not planned.
Typically, system administrators, IT managers, or designated personnel responsible for operations and compliance within an organization are required to file unscheduled epic downtime notifications.
To fill out an unscheduled epic downtime notification, one must provide the date and time of the downtime, the duration, the cause, affected services, and any steps taken to rectify the issue.
The purpose of unscheduled epic downtime notification is to ensure transparency, maintain communication with stakeholders, and document incidents to improve service reliability and prevent future occurrences.
The notification must report the date and time of the event, the duration of the downtime, the nature of the issue, systems affected, and any remediation efforts undertaken.
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