Get the free TELEPHONE QUALITY CONTROL WORKSHEET

Project Code 115 122, 123, 126,127, 129, 150, 152, 155, 157, 161, 162, 163, 164 QC 0213OMB No. 05350213TELEPHONE QUALITY CONTROL WORKSHEET For Agricultural Surveys (List and NOL Samples) Month:___Year:Approval

How to fill out telephone quality control worksheet

How to fill out telephone quality control worksheet

1. Begin by gathering the necessary information about the call to be evaluated.
2. Open the telephone quality control worksheet template.
3. Fill in the date and time of the call.
4. Enter the name of the agent who handled the call.
5. Note the caller's details, such as name and account number, if applicable.
6. Listen to the recorded call carefully, reviewing the entire conversation.
7. Rate the call based on predefined criteria such as communication skills, adherence to script, and resolution effectiveness.
8. Provide detailed comments and feedback in the designated sections.
9. Submit the completed worksheet for review by a supervisor or manager.
10. Follow up on any areas for improvement highlighted in the feedback.

Who needs telephone quality control worksheet?

1. Quality assurance teams responsible for monitoring call performance.
2. Supervisors and managers who assess agent effectiveness.
3. Training departments that need to identify areas for employee development.
4. Regulatory bodies requiring compliance checks for customer interactions.
5. Any organization focused on improving customer service and satisfaction.

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What is telephone quality control worksheet?

The telephone quality control worksheet is a document used to assess and ensure the quality of telephone communication, including adherence to operational standards and customer service protocols.

Who is required to file telephone quality control worksheet?

Entities that engage in telephone communication for business purposes, particularly in regulated industries, are typically required to file the telephone quality control worksheet.

How to fill out telephone quality control worksheet?

To fill out the telephone quality control worksheet, enter relevant information such as call details, quality metrics, and any observations regarding compliance with service standards.

What is the purpose of telephone quality control worksheet?

The purpose of the telephone quality control worksheet is to monitor and evaluate the quality of telephone interactions, ensuring they meet established standards for service and compliance.

What information must be reported on telephone quality control worksheet?

The information that must be reported includes call date and time, duration, agent identification, compliance metrics, service level outcomes, and any customer feedback.