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This thesis examines the performance measures of logistics services provided by proprietary logistics systems in B2C companies in China, exploring the relationship between logistics service and customer satisfaction. Using a survey-based methodology guided by the Balanced Scorecard framework, it compares proprietary logistics with third-party logistics, analyzing time and quality indicators to assess their impact on customer satisfaction.
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01
Identify the type of logistics services required (e.g., transportation, warehousing, distribution).
02
Gather necessary customer information such as name, address, contact details, and service requirements.
03
Select a suitable logistics provider that meets the customer's needs.
04
Fill in the logistics service request form with accurate details including service type and timelines.
05
Review terms and conditions of the service agreement with the customer.
06
Submit the completed form along with any required documentation to the logistics provider.

Who needs logistics service and customer?

01
Businesses involved in e-commerce that require shipment of goods.
02
Manufacturers looking to manage inventory and distribution.
03
Retail companies needing to move products between locations.
04
Companies needing to outsource their warehousing and transportation functions.
05
Freight forwarders managing international shipping for clients.
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Logistics service refers to the management and flow of goods, information, and services from origin to consumption, while the customer is the recipient of these logistics services who requires a product or service.
Entities that provide logistics services or are involved in the logistics process, including logistics companies, freight forwarders, and businesses that use such services, are typically required to file logistics service and customer information.
To fill out logistics service and customer forms, gather essential information about the services provided, details of the customer, shipment origins and destinations, and ensure all fields are accurately completed according to guidelines.
The purpose is to ensure regulatory compliance, maintain transparency in logistics operations, and facilitate effective tracking and reporting of logistics activities.
Required information generally includes service provider details, customer identification, service descriptions, shipment details, and any regulatory compliance information that may pertain.
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