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FORMAT OF AGREEMENT FOR PROVISION OF SECURITY SERVICES This Agreement is entered on the ___ day of ___ between ___Bank represented by Shri ___ hereinafter referred to as first party (which expression
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A service level agreement (SLA) is a contract between a service provider and a customer that outlines the expected level of service, including metrics for measuring performance and the responsibilities of both parties.
Parties involved in a service contract, typically the service provider and the customer, are required to file a service level agreement.
To fill out a service level agreement, detail the services to be provided, define performance metrics, establish responsibilities of both parties, set terms for reporting and reviewing service levels, and include legal terms and signatures.
The purpose of a service level agreement is to define the expected level of service, ensure mutual understanding, establish accountability, and provide a basis for measuring performance.
Information that must be reported includes the services provided, performance metrics, reporting frequency, responsibilities of both parties, incident management procedures, and remedies for service failures.
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