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Service Engineering Operations Customer Service DivisionFord Motor Company Ford PO Box 1904 Dearborn, Michigan 48121September 30, 2024TO:All U.S. Ford and Lincoln DealersSUBJECT:Customer Satisfaction
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The Ford Customer Service Division is a segment within Ford Motor Company that focuses on providing support and services to customers, ensuring satisfaction with their vehicles and addressing any service or parts needs.
Dealerships and service centers that perform repairs or service for Ford vehicles are required to file information with the Ford Customer Service Division to maintain quality standards and customer service records.
To fill out forms for the Ford Customer Service Division, one must complete the required documentation accurately, providing details about vehicle services, customer interactions, and adherence to Ford's standards, usually through their online portal or by submitting paper forms.
The purpose of the Ford Customer Service Division is to enhance customer satisfaction and loyalty by providing timely assistance, information, and resources related to vehicle maintenance, parts availability, and service quality.
Information that must be reported includes service records, customer feedback, parts usage, warranty claims, and any issues encountered during vehicle service to ensure compliance with Ford's operational standards.
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