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COMPUTING SUPPORT TECHNICIANS: YOURS, MINE OR OURSBetty R. TuckerLouis BarrazaWeber State University 2405 University Circle Ogden, UT 844082405 (8016266843)Weber State niversity 1121 University Circle Ogden, UT 844081121 (8016267521)btucker@weber.edulbarraza@weber.eduABSTRACT1. BACKGROUNDThe dream of a university computer support department is to have support technicians centrally located and managed, receiving standardized training and competency review, providing support using
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Gather necessary personal information such as name, contact details, and education background.
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List relevant certifications, such as CompTIA A+ or Microsoft Certified: Azure Fundamentals.
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Include work experience related to computing support, specifying roles and responsibilities.
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Detail technical skills, including proficiency with hardware, software, and troubleshooting techniques.
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Mention soft skills like communication, problem-solving, and customer service abilities.
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Who needs computing support technicians?

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Businesses that rely on technology for daily operations.
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Educational institutions requiring IT support for faculty and students.
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Healthcare facilities needing assistance with medical technologies.
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Non-profit organizations that manage computer systems.
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Government agencies requiring technical assistance for their IT infrastructure.
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Computing support technicians are professionals who provide assistance and technical support for computer systems and networks, ensuring that hardware and software function properly for users.
Organizations or companies that employ computing support technicians are typically required to file relevant documents or reports that detail the performance, maintenance, and activities of these technicians.
To fill out computing support technicians documentation, one must provide details such as technician credentials, job responsibilities, hours worked, and any incidents or support requests addressed.
The purpose of computing support technicians is to ensure the efficient operation of computer systems, provide helpdesk support to users, troubleshoot issues, and maintain overall IT infrastructure.
Information that must be reported on computing support technicians includes service records, response times, resolutions provided, user feedback, and any ongoing issues that require escalation.
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